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Behavox launches voice biometrics and Chinese language capabilities for transcription tool


Big data behavioral analysis company Behavox has launched new voice biometrics and Chinese language capabilities to expand the functionality of its Behavox Voice offering.

Behavox Voice was launched last year with a suite or proprietary voice recording processing and analysis capabilities, and the addition of voice biometrics enables the software to transcribe an employee’s voice in a noisy environment with accuracy of higher than 94 percent, according to the company announcement. Advanced machine learning models analyze the unique features of pitch and tone to identify a speaker from audio such as phone recordings based on the person’s vocal footprint. The company says that regulations such as GDPR increase the importance of being able to identify individuals over the phone without reference to their phone numbers.

The company added Spanish language capabilities to Behavox Voice earlier this year, but the integration of Cantonese and Mandarin is particularly challenging, as they are difficult to distinguish from audio, frequently switched between by speakers, there is a general lack of data available for Cantonese, and Chinese characters are logograms, rather than phonetic.

“With nearly 1.2 billion Chinese language speakers worldwide – equating to 16 percent of the world’s population – we knew that Mandarin and Cantonese had to be the next languages launched within Behavox Voice,” says Erkin Adylov, founder and CEO of Behavox. “As a global artificial intelligence firm, it is imperative that we develop these languages for our client base, especially with a great deal of clients concentrated across Asia. What’s more, new voice biometrics’ capabilities allow clients to identify speakers, even in noisy environments, with as little as 5 minutes of speech.”

Behavox plans to add additional languages, such as Japanese, to its offerings.

The global market for voice biometrics is forecasted to grow by 23.7 percent CAGR to more than $2.8 billion by 2024.

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