Pindrop voice authentication to be integrated with Amazon Connect
Pindrop will be integrating and making available its voice biometrics-based fraud detection capability with Amazon’s cloud-based contact center service, Amazon…
call centers
Biometric Update regularly releases news related to the term "call centers." The following list of links is available to assist you with finding biometrics news related to "call centers" and other relevant terms. Additional topics may be explored by accessing our comprehensive Biometrics Topics list.
NICE survey finds consumers support voice biometrics for APAC contact centers
Cloud and enterprise software solutions firm NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey, which found…
Pindrop launches call center anti-fraud solution
Pindrop, a pioneer in voice-fraud prevention and authentication, recently launched IVR Anti-Fraud, making Pindrop the first and only company to…
VoicePIN exec discusses new as-a-service voice biometrics authentication solution
VoicePIN offers advanced voice biometrics solutions to clients around the world, designed to provide complete security to end users of…
Voice biometrics safeguarding the financial industry: Q&A with Brett Beranek of Nuance
It seems as though not a month goes by where a company — particularly one in the financial sector —…
RBC and CIBC introducing voice authentication services for telephone banking
Following its successful pilot project last summer, Royal Bank is introducing voice biometrics technology to identify clients who phone the…
Nuance provides voice biometric technologies for Manulife contact centers
In a press conference held in Toronto Tuesday morning, insurance firm Manulife announced that it has deployed Nuance’s natural language…
Verint Systems discusses identity authentication and fraud detection
Customer experience and engagement are crucial differentiators for a company in establishing a quality brand and generating repeat business. Providing…
Australian Taxation Office deploys Nuance voice authentication services in call center
Nuance Communications announced that the Australian Taxation Office (ATO) has deployed voice biometrics solutions in ATO’s call center in an…
Pindrop wins patent for phone antifraud and authentication technology
Pindrop Security announced it was awarded a patent by the U.S. Patent and Trademark Office (USPTO) for its Phoneprinting technology,…
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