PSCU blocks $1 million in fraud in one month using Pindrop technology
Credit union service organization PCSU announced that it is extending Pindrop’s call center authentication technology to all of its owner…
call centers
Biometric Update regularly authors posts about the topic "call centers." The following set of links is available to assist you with finding biometrics news about "call centers" and other relevant terms. More topics may be perused by reviewing our complete Biometrics Topics list.
Pindrop launches voice recognition engine and solution to combine customer experience with security
Pindrop has launched a deep neural network-powered biometric engine, Deep Voice, which provides passive customer voice identification, and powers the…
Pindrop voice authentication solution certified by Amazon Connect
Amazon Web Services (AWS) has certified Pindrop’s fraud detection and authentication capabilities for use with Amazon Connect, enabling customers to…
Eckoh receives USPTO Notice of Allowance for voice biometrics on phone payments patent
Secure payment products and customer contact solutions provider Eckoh has been notified by the US Patent and Trademark Office that…
Pindrop unveils latest call center anti-fraud solution
Pindrop, a pioneer in voice-fraud prevention and authentication, today has launched the newest version of its flagship offering. The firm…
Australia and New Zealand Banking Group want voice biometrics as method of authentication in its call centers
The Australia and New Zealand Banking Group (ANZ) is seeking to use voice biometrics at call centers to authenticate customers…
Voice biometrics improving Australian Taxation Office call center service
After launching its voice biometric authentication service in 2014, the Australian Taxation Office has enrolled nearly three million taxpayers for…
The future of biometrics and authentication
This is a guest post by Jeff Nolan, CMO of SecureAuth. As the threat landscape broadens, it’s essential that organizations…
Transamerica deploys Nuance voice biometrics for customer authentication
Transamerica is launching Transamerica Voice Pass which leverages Nuance Communication‘s voice biometrics technology within a natural language understanding system to…
Pindrop Labs finds 113% rise in fraudulent calls at call centers in past year
Pindrop released its seventh annual Call Center Fraud Report, which found a 113 percent increase in the fraud rate in…
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