call centers


Speechpro voice biometric solution featured in Aspect’s software marketplace

SpeechPro announced that its VoiceKey voice biometric solution will be included as part of Aspect Software’s Innovation Exchange application marketplace….


NICE launches real-time fraud prevention voice biometrics solution

NICE Systems announced it has launched a real-time fraud prevention solution, which enables contact centers to detect and prevent fraud…


VoiceVault partners with Enacomm to provide secure voice biometric authentication

Enacomm and VoiceVault announced they are partnering to deliver an easy, secure form of voice authentication that protects customers. VoiceVault’s…


Russian bank Tinkoff implements voice recognition in their call center

Russian bank Tinkoff Credit Systems announced it has implemented NICE Real-Time Voice Authentication System in all workplaces of its call…


Top biometrics news stories, week of July 13

Biometrics Week in Review: biometric visa for South Africa tourism, FiDELYS smartwatch, VISA Europe considers biometrics, biometric intelligence lab, travel…


Nuance and TRUSTID to provide voice biometric solution to contact centers

Nuance Communications announced that it has partnered with contact center authentication technology firm TRUSTID to provide an effective customer authentication…


VoiceKey now compatible with Avaya contact center solutions

The Speech Technology Center has announced that its VoiceKey voice biometrics app is now compliant with key contact center solutions from Avaya….

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