APAC region bank customers more comfortable with biometric ATMs than behavioral biometrics
The increasing prevalence of biometrics and digital identities is making it necessary for banks to provide customers with confidence that…
call centers
Biometric Update regularly publishes news related to the term "call centers." The following set of links is available to assist you with finding biometrics news about "call centers" and other relevant terms. More topics may be perused by reviewing our comprehensive Biometrics Topics list.
Nuance voice biometrics powers Santander Voice ID authentication system
Nuance Communications revealed today that Santander’s Voice ID system for secure and seamless phone banking leverages Nuance’s fraud-preventing voice biometrics…
NICE launches application to give contact center agents more real-time fraud data and control
NICE has announced the launch of a real-time compliance and authentication application, which expands on the information provided by its…
Multifactor authentication slowly entering call center plans
The number of contact center decision makers planning to replace knowledge-based authentication (KBA) with new technologies for multifactor authentication has…
NICE to showcase voice biometrics and present on improving customer experience at Call Center World
NICE will present a seminar on improving customer experience with data analytics at the upcoming Call Center World (CCW) 2019…
ID R&D announces new contact center partner and executive appointment
ID R&D will provide multimodal biometric authentication for call-center customers of TEN DIGIT Communication’s TDC BRIDGE solution, the company has…
NICE voice biometrics to secure voice channel for Swiss bank customers
Swiss retail financial institution PostFinance has integrated voice biometrics with NICE Real-Time Authentication (RTA) with its call center operations to…
Nuance to provide voice biometrics for largest bank in Ireland
Ireland’s largest bank is deploying Nuance Communications’ voice biometrics to its Contact Center to make customer service access more seamless…
Pindrop provides voice biometrics and multi-factor authentication for new Verizon call center service
Verizon has launched a new enterprise call center service combining multi-factor anti-fraud and authentication technology from Pindrop with its media…
Daon announces partnership with Avtex to improve contact center experience
Daon has partnered with customer experience (CX) focused consulting and technology company Avtex to improve contact center experiences for the…
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