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NIC expands Gov2Go personal assistant platform to all 50 states


NIC Inc. has expanded the nation’s first personal assistant for government, Gov2Go, to all 50 states, enabling citizens throughout the United States to access digital government services.

Created in Arkansas, Go2Go platform brings together all of a person’s interactions with all levels of government in a single platform to eliminate the need to navigate multiple sites, mobile apps, and platforms for federal, state, county, and city government.

The initial set of national services allow people across the nation to.receive detailed information for their states about Amber Alerts and election information, as well as the ability to purchase digital passes to select National Parks and U.S. Forest Service sites via the NIC YourPassNow solution.

“NIC is pleased to bring the convenience of Gov2Go to everyone in the United States,” said Harry Herington, NIC CEO and chairman of the board. “Gov2Go is a comprehensive platform that puts citizens at the center of government. In addition to this initial set of services, any government can adopt the platform and deliver even more convenient services to their constituents.”

With Gov2Go, people provide information about their government interactions to establish a profile. Their government interactions are tracked throughout the year, with the platform alerting the citizen when renewals or payments are due, and allowing them to complete the transaction within the platform.

The Gov2Go platform includes biometric payment authentication and one-click payments with stored account information.

The platform is hosted on Microsoft’s Azure public cloud, which marks the first of many partnerships between NIC and Microsoft.

“Microsoft is proud to partner with NIC on Gov2Go to help governments digitally transform, utilizing technologies to create great places to live and better connect citizens to services,” said Michael Donlan, vice president of US state and local government at Microsoft. “The collaboration with NIC shows how Microsoft Azure can help drive change across the country by offering problem-solving solutions. From alerting residents about important government interactions to delivering outdoor recreational solutions more effectively, cloud technology is modernizing government at the local, state and federal levels.”

The device-neutral platform can be used via a desktop, mobile device (both iOS and Android devices), Apple Watch, and Apple TV.

The platform is designed to expand and adapt with emerging technologies, and will soon include voice-activated services via Microsoft Cortana, Amazon Echo, Google Home, and similar voice-command devices.

“This is just the beginning for Gov2Go,” said NIC chief operating officer Robert Knapp. “NIC will constantly be providing access to more government services through the platform and making Gov2Go available using new, innovative technology. People expect a new level of on-demand convenience when dealing with government, and Gov2Go is the answer.”

In addition to the initial national services, an expanded library of government services are already available to people in Arkansas, Colorado, and Nebraska.

To date, more than 20 percent of all adults in Arkansas have signed up to receive Gov2Go notifications.

Meanwhile, more states will be joining the Gov2Go platform by the end of 2017 and making additional services available to the residents of their state.

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