Omilia voice biometrics added to NICE CXexchange marketplace

NICE inContact has added the Omilia conversational technology stack to its CXexchange marketplace to provide speech-enabled virtual assistants and AI chatbots with voice biometrics to businesses using NICE inContact CXone.

Organizations using the NICE customer experience center cloud platform can use Omilia Omnichannel Virtual Assistant for conversational customer care over voice and digital channels, passive and dynamic authentication with voice biometrics, and advanced speech analytics, according to the announcement. Omilia provides voice biometrics through its deepVB authentication engine, and the application can be deployed to all channels after the artificial intelligence is designed and trained once, and all customer data is unified.

“Omilia is excited for this partnership with NICE inContact and being part of CXexchange,” said Dimitris Vassos, CEO of Omilia. “Our technology helps companies provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform integrated with CXone.”

Independent software vendors can build new CXone applications with the Nice inContact DEVone developer program and sell them on CXexchange.

A recent survey from Pindrop shows significant consumer support for voice recognition mixed with concerns about its effectiveness and security.

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