Enacomm signs new reseller agreement with FoneLogix
Enacomm announced a new reseller agreement with FoneLogix, an Atlanta-based provider of cloud-hosted VOIP phone systems, solutions and support.
Through the partnership, FoneLogix’s bank and credit union customers will be able to take advantage of Enacomm’s VPA conversational banking and the Enacomm Financial Suite, which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
Leveraging artificial intelligence, VPA is Enacomm’s solution designed for financial institutions’ self-service users that works with popular virtual personal assistants. The Enacomm Financial Suite provides a range of software tools as well as added levels of security. The IVR solution uses customer intelligence to direct calls, personalization to help retain customers, and context preservation to provide fast, improved self-service.
Using Enacomm’s hosted systems, a properly authenticated user can conduct secure bank transactions and gain nearly complete access to their financial accounts using voice biometrics.
“FoneLogix helps financial institutions set themselves apart from their competition by being on the leading edge of next-generation communications technology,” commented Enacomm CEO Michael Boukadakis. “We’re excited for FoneLogix to help us make Enacomm’s best-in-class AI and biometric technology that powers conversational banking more widely available, especially with the digital voice assistant channel set to grow exponentially over the next five years.”